119bet Privacy Policy
Your personal information is completely safe with us — 119bet protects your privacy through SSL encryption and strict data security processes.
1. Introduction and Scope
This Privacy Policy ("Policy") has been prepared on behalf of the 119bet platform and applies to the https://119bet.lat website, its mobile version, and all related services. 119bet operates as a trusted online gaming platform for users in Bangladesh. When you visit our site or use any of our services, you agree to the terms of this Policy.
We believe that every user's personal information is their own asset. That is why 119bet always treats the security of your information as its highest priority. In this Policy we clearly describe what information is collected, why it is collected, how it is used, and what rights you have.
2. What Information We Collect
119bet collects the following types of information in order to provide services to users. In each category we collect only the information that is essential for delivering the service.
Identity Information
Full name, date of birth, nationality, and documents required for identity verification provided at the time of registration.
Contact Information
Email address and mobile number required for account verification.
Financial Information
Records of deposit and withdrawal transactions, and the type of payment method used (e.g. bKash, Nagad, Rocket, Upay, or bank transfer).
Technical Information
IP address, browser type and version, device type, operating system, and cookie-related information.
Gaming Activity
Play history, betting records, win and loss information, and the duration of sessions on the platform.
Communication Records
Records of conversations with the customer support team via live chat or email.
3. Purpose of Information Use
119bet uses the information it collects only for the following legitimate purposes. Information is never sold or rented to third parties.
- Account creation, verification, and management — to confirm your identity and maintain the security of your account.
- Financial transaction processing — to complete the verification required for accepting deposits and processing withdrawals.
- Customer service improvement — to resolve your issues quickly and raise the quality of our service.
- Fraud prevention and security — to detect suspicious activity and keep the platform safe.
- Ensuring responsible gaming — to monitor excessive play patterns and provide support where needed.
- Legal and regulatory compliance — to meet applicable legal obligations and for dispute resolution.
- Service personalisation — to display games and offers that are more relevant to your preferences and habits.
- Technical improvement — to analyse and improve website performance.
4. Cookie Policy
The 119bet website uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve your browsing experience.
Essential Cookies
Required for the core functionality of the site — maintaining login sessions, security verification, and so on. These cannot be disabled.
Functional Cookies
Used to remember your preferences — such as language choice, theme settings, and similar options. These provide a personalised experience.
Analytics Cookies
Used to collect statistics on site usage, which helps us improve the quality of our service.
You can disable cookies from your browser settings, but doing so may cause some features of the site to stop working correctly. Essential cookies remain active at all times.
5. Information Sharing with Third Parties
119bet does not sell or rent your personal information. However, in certain specific circumstances, information may be shared on a limited basis:
- Payment processors: The information necessary to complete financial transactions is shared with bKash, Nagad, Rocket, Upay, or banks.
- Technology partners: The minimum necessary information is shared with trusted technology service providers to operate the site and ensure its security.
- Legal authorities: Information may be provided to the relevant authorities where required by a court order or legal obligation.
- Fraud prevention: Information may be exchanged with security agencies to detect and prevent fraudulent activity.
6. Data Retention and Deletion
119bet retains user information only for as long as it is needed to provide the service or is required to meet legal obligations.
Active Accounts
Information will be retained and used to provide services for as long as your account remains active.
After Account Closure
After an account is closed or deleted, certain information may be retained for a defined period for financial and legal reasons.
Financial Transaction Records
Records of financial transactions may be retained for an extended period in accordance with legal requirements.
Data Deletion Requests
If your information does not fall under a legal obligation, it will be deleted upon your request. Contact [email protected] for more details.
7. Data Security Measures
119bet uses industry-standard security measures to protect your information from unauthorised access, alteration, disclosure, or destruction.
- SSL/TLS Encryption: All data exchanged between your browser and our servers is secured with the highest standard of encryption technology.
- Two-factor verification: The option to use a two-step security verification process for accessing your account is available.
- Secure data centres: Information is stored on highly secure servers and is backed up regularly.
- Access controls: Only authorised staff can access user information, and only on a need-to-know basis.
- Security audits: Regular security audits and vulnerability assessments are conducted.
- Fraud monitoring: Automated systems continuously monitor for suspicious activity.
While we are committed to ensuring the highest level of security, no data transmission over the internet can be guaranteed to be completely secure. Please keep your password confidential and do not share your account with others.
8. Your Rights and Controls
As a user of 119bet, you have several important rights over your own information:
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
If any of your information is incorrect, you can request that it be corrected.
Right to Erasure
If your information does not fall under a legal obligation, you can request that it be deleted.
Right to Object to Processing
You can object to the sending of marketing messages or to certain types of information processing.
Right to Data Portability
You can request your information in a structured, machine-readable format.
Right to Withdraw Consent
Where information processing is based on your consent, you may withdraw that consent at any time.
To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We will verify your request and respond within a reasonable time.
9. Protection of Minors
119bet is a platform strictly for adults. No person under the age of 21 may use this site.
If you believe that a minor is using a 119bet account, please notify us immediately at [email protected].
10. Policy Changes and Updates
119bet may update this Privacy Policy from time to time due to changes in technology, the addition of new services, or legal requirements.
- You will be notified of any significant changes by email or by a notice on the site.
- The "Last Updated" date of each version will be shown at the top of this page.
- Continuing to use the platform after any changes will be considered as your agreement to the updated Policy.
- If you do not agree to the updated Policy, you may request that your account be closed.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our privacy team will review your matter carefully.
Live Chat
Contact our customer support team instantly and directly in Bengali via 24/7 live chat.
Contact us by email for any privacy-related requests or complaints: [email protected]
We generally respond to your email within business days. For urgent matters, use live chat directly — our support team is ready to assist in Bengali 24 hours a day, 7 days a week.
You can also visit our About Us page to learn more about us, or find answers to common questions on the FAQ page. To learn about responsible gaming, visit the Responsible Gaming page.