119bet Terms and Conditions

1.1 About the Service

119bet is an online gaming platform that provides cricket betting, slot games, live casino, fishing games, and various other entertainment services for users in Bangladesh. The platform operates through the domain www.119bet.lat.

These Terms and Conditions form a legally binding agreement between 119bet ("we", "us") and users ("you", "your"). By accessing or using the platform, you agree to be bound by these terms.

1.2 Right to Amend Terms

119bet reserves the right to revise or update these terms and conditions at any time. For any significant changes, we will make every effort to notify users through the platform. Continued use of the platform after any changes will be considered your acceptance of the updated terms.

We advise you to review this page regularly and stay informed about the latest version.

2.1 Age Requirement

To open an account and use the services on the 119bet platform, you must be at least 21 years of age. We may request valid identification for age verification at any time. Accounts belonging to minors will be closed immediately and all deposited funds may be forfeited.

2.2 Account Registration Requirements

You must provide accurate and complete information at the time of registration. The following conditions must be followed:

• Each person may create only one account. If the same person holds multiple accounts, all accounts will be closed.
• The name, date of birth, and contact information provided during account creation must be truthful and accurate.
• It is your responsibility to keep your account password confidential. Any unauthorized access to your account must be reported to us immediately.
• Creating or operating an account in the name of a third party is strictly prohibited.
• Transferring, selling, or allowing another person to use your account is prohibited.

2.3 Geographic Restrictions

This platform operates with a focus on the Bangladesh market. Online gaming may be legally restricted in certain jurisdictions. Accessing the platform from such areas is entirely at the user's own risk. It is your responsibility to comply with the applicable laws of your own region.

3.1 Deposit Policy

The following payment methods are currently accepted at 119bet: bKash, Nagad, Rocket, Upay, and direct bank transfer.

• Minimum deposit amount: ৳100 (for all methods).
• Deposited funds are generally credited to your account instantly.
• Accurate information must be provided at the time of deposit. 119bet will not be responsible for any issues arising from incorrect information.
• 119bet reserves the right to verify accounts in the case of suspicious transactions.
• Depositing using a third party's payment method is strictly prohibited.

3.2 Withdrawal Policy

You may withdraw your winnings at any time, subject to the following conditions:

• Minimum withdrawal amount: ৳500.
• Standard withdrawal processing time: 30 minutes to 3 hours.
• Withdrawal requests are generally processed via the same method used for the deposit.
• Withdrawals may be held if bonus wagering requirements have not been met.
• Identity verification may be required for large withdrawals. Delays in providing the required documents may result in delays in processing.
• Accurate account details must be provided for bank transfers. 119bet will not be responsible for any funds lost due to incorrect information.

4.1 Welcome Bonus

119bet offers a welcome bonus for new members. The detailed terms of the bonus are as follows:

• 100% bonus on the first deposit, up to a maximum of ৳10,000.
• Example: Deposit ৳1,000 and receive a ৳1,000 bonus, giving a total balance of ৳2,000.
• Example: Deposit ৳22,000 and receive a maximum bonus of ৳10,000, giving a total balance of ৳32,000.
• Wagering requirement: The bonus amount must be wagered 25 times before withdrawal.
• The welcome bonus can be claimed only once per person.

4.2 General Bonus Terms

The following general conditions apply to all bonus offers:

• After receiving a bonus, withdrawals may be limited until its wagering requirement is met.
• Different wagering contribution percentages may apply when using a bonus across various games.
• If bonus abuse or fraudulent activity is detected, the bonus may be cancelled and the account closed.
• 119bet reserves the right to modify or discontinue any bonus offer at any time.
• Attempting to claim bonuses through multiple accounts is strictly prohibited.

4.3 VIP Program

The 119bet VIP program has four tiers, each offering special benefits and weekly cashback:

• Bronze: Up to 0.4% weekly cashback.
• Silver: Up to 0.8% weekly cashback.
• Gold: Up to 1.1% weekly cashback.
• Platinum: Up to 1.5% weekly cashback.

VIP tier upgrades are determined based on your regular activity on the platform. Detailed terms for VIP benefits apply separately and may change.

5.1 Fair Play Policy

119bet is committed to ensuring a fair and transparent gaming environment for all users. The following activities are strictly prohibited:

• Playing games using software, robots, bots, or automated systems.
• Exploiting game errors or bugs to gain an unfair advantage.
• Attempting to influence game outcomes by colluding with other users.
• Engaging in any fraudulent activity or dishonest conduct.
• Attempting to bypass the platform's security measures.

If such activities are detected, the relevant account will be closed immediately and the balance may be forfeited.

5.2 Technical Errors

In the event of abnormal situations caused by a technical error or system failure (such as network disconnection or server issues), 119bet reserves the right to cancel the game round. In such cases, the staked bet amount will be refunded. Any winnings obtained by taking advantage of an error will not be considered valid.

5.3 Game Providers

119bet supplies games through partnerships with various world-class game providers, including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, and many more. The game providers' own policies and terms may also apply.

6.1 Data Collection and Use

119bet takes every measure to keep your personal data secure. We protect your information using SSL encryption and modern security technology. Your data will be used only for service delivery, identity verification, and relevant communications.

To learn about our detailed privacy policy, visit the Privacy Policy page.

6.2 Identity Verification (KYC)

For security and legal compliance purposes, we may conduct KYC (Know Your Customer) verification at any time. The following documents may be requested during this process:

• Copy of National ID (NID) or passport.
• Proof of current address (utility bill, bank statement, etc.).
• Proof of ownership of the payment method (where applicable).

Withdrawals may be held until the KYC process is complete. Refusal to submit documents may result in account closure.

7.1 Commitment to Responsible Play

119bet is firmly committed to ensuring responsible gaming. Gaming is a form of entertainment and should never be used as a means of earning a livelihood. We place the highest importance on the wellbeing of our users.

7.2 Self-Control Tools

Users can manage their gaming activity using the following tools:

• Setting deposit limits (daily, weekly, or monthly).
• Setting session limits.
• Temporary or permanent account self-exclusion.

To use these tools, contact us via 24/7 live chat. For more details, see our Responsible Gaming page.

8.1 Copyright and Intellectual Property

All content displayed on the 119bet platform — including logos, designs, graphics, text, software, images, and other materials — is the intellectual property of 119bet or its licensors. Copying, redistributing, publishing, or using these materials for commercial purposes without prior written permission is strictly prohibited.

8.2 Prohibited Use

You may not engage in any of the following activities while using the 119bet platform:

• Using the platform for commercial purposes or advertising to other users.
• Attempting to interfere with the platform's security systems.
• Attempting to collect or steal other users' account information.
• Spreading viruses or malicious code through the platform.
• Using the platform for any unlawful purpose.

9.1 Service Warranty

The 119bet platform is provided on an "as is" basis. We make no specific guarantees regarding the continuity, accuracy, or fitness for a particular purpose of the service. Temporary service disruptions may occur due to technical maintenance or unforeseen circumstances.

9.2 Liability for Damages

To the maximum extent permitted by applicable law, 119bet will not be liable for:

• Direct or indirect financial losses arising from use of the platform.
• Losses caused by the user's own mistakes or negligence.
• Losses caused by third-party actions or technical issues.
• Game session interruptions due to loss of internet connection.

However, this provision does not affect the user's fundamental legal rights.

10.1 Account Closure by User

You can request to close your account at any time by contacting our support team. All pending withdrawals must be processed before the account is closed. If there is any active bonus wagering, the relevant guidelines must be followed before closing the account.

10.2 Account Closure by 119bet

119bet may temporarily suspend or permanently close your account in the following circumstances:

• Violation of any provision of these terms and conditions.
• Suspicion of fraudulent activity or money laundering.
• Providing a false identity or information.
• Use of the account by a minor.
• Failure to cooperate with the KYC verification process.
• Legal or regulatory reasons.

If an account is closed for valid reasons, the original deposit amount — excluding any bonuses — will be returned through the designated method.

11.1 Complaints Process

In the event of any dispute or complaint, please contact our customer service team first. Our support team works to resolve any issues quickly and effectively. Contact methods:

• 24/7 Live Chat: For immediate support in Bengali.
• Email: [email protected]

When submitting a complaint, please include your account details, a description of the issue, and any relevant screenshots or information.

11.2 Legal Disputes

If a resolution cannot be reached through mutual discussion, the dispute will be settled in accordance with applicable law. The applicable laws and jurisdiction governing the creation and enforcement of these terms and conditions shall take precedence. The user consents to this jurisdiction.

12.1 Entire Agreement

These terms and conditions, together with our privacy policy and other relevant policies, constitute the entire agreement between 119bet and the user. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12.2 Language and Interpretation

These terms and conditions have been prepared in Bengali. If translated into any other language and a dispute arises, the Bengali version shall be considered authoritative. The interpretation of any provision of these terms as provided by 119bet shall be considered final.

12.3 Relationship with Other Policies

In addition to these terms and conditions, the following policies also apply:

• Privacy Policy — Regarding the collection, storage, and use of personal information.
• Responsible Gaming Policy — Regarding responsible gaming programs and tools.
• Frequently Asked Questions (FAQ) — General questions and answers.